- CloudPay Mobile - FAQs
Common Questions About
CloudPay Mobile
Frequently Asked Questions
1. Is CloudPay Mobile free to use?
Yes. CloudPay Mobile software is provided at no additional software cost through Host Merchant Services. Businesses can use the platform without monthly software licensing fees.
2. What products are included with CloudPay Mobile?
CloudPay Mobile includes the CloudPay Mobile App, CloudPay Mobile POS, and the Dashboard at app.cloudpaymobile.io for reporting, transaction management, and Virtual Terminal workflows.
3. Does CloudPay Mobile support Tap to Pay on iPhone?
Yes. Businesses can accept contactless payments directly on a supported iPhone using Tap to Pay technology powered by Apple’s Proximity Reader framework — no external reader required.
4. Does CloudPay Mobile support Tap to Pay on Android?
Yes. Supported Android phones and tablets accept contactless payments through SoftPOS via the Dejavoo IposgoSDK. The same readerless tap experience as iOS, on Android hardware.
5. Can customers pay using Apple Pay or contactless cards?
Yes. CloudPay Mobile supports contactless payments using Apple Pay, supported mobile wallets, and contactless debit and credit cards.
6. Does CloudPay Mobile support subscriptions and recurring billing?
Yes. Businesses can create subscription billing schedules including weekly, biweekly, monthly, quarterly, and yearly recurring payments.
7. Can I send invoices and Payment Links?
Yes. Businesses can create invoices and send secure Payment Links through email for remote payment collection.
8. Does CloudPay Mobile include a Virtual Terminal?
Yes. The Dashboard includes a browser-based Virtual Terminal for manual payment entry and transaction management.
9. Can I manage products and pricing inside the app?
Yes. CloudPay Mobile includes an Item Catalog where businesses can manage products, services, categories, SKUs, pricing, taxes, and optional inventory tracking.
10. Does CloudPay Mobile support multiple staff accounts?
Yes. The platform supports Admin, Manager, and Cashier roles for businesses with multiple employees handling payment operations.
11. Can customer payment methods be securely saved?
Yes. Card on File functionality allows businesses to securely store customer payment methods using gateway vault technology — NMI vault for NMI accounts and Dejavoo vault for Dejavoo accounts.
12. Is reporting included with CloudPay Mobile?
Yes. Every CloudPay Mobile account includes access to the Dashboard for reporting, transaction history, customer records, and payment activity management.
13. Can I use CloudPay Mobile for mobile businesses or field services?
Yes. CloudPay Mobile is designed for mobile checkout environments including field services, events, pop-ups, nonprofits, food service, and on-site payment collection.
14. Does CloudPay Mobile support APIs and integrations?
Yes. CloudPay Mobile includes a public REST API with Swagger documentation available at app.cloudpaymobile.io/api-doc, with 65+ endpoints across items, customers, transactions, invoices, subscriptions, payment links, and Tap to Pay.
15. What payment gateways does CloudPay Mobile support?
CloudPay Mobile supports both NMI and Dejavoo gateway environments through the PaymentCore service. Merchants don’t need to migrate gateways to use the platform.
16. How do I get started with CloudPay Mobile?
Contact the CloudPay Mobile team to discuss your business setup, payment workflows, and onboarding options based on how your business operates.