- CloudPay Mobile — Privacy Policy
Privacy Policy
Introduction
CloudPay Mobile (“CloudPay Mobile,” “we,” “our,” or “us”), powered by Host Merchant Services, respects your privacy and is committed to protecting the information you share with us.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use CloudPay Mobile services, including the CloudPay Mobile App, CloudPay Mobile POS, Dashboard at app.cloudpaymobile.io, and related payment tools and services.
By using CloudPay Mobile, you agree to the practices described in this Privacy Policy.
Information We Collect
Information You Provide
We may collect information you provide directly when using CloudPay Mobile services, including:
- Name, email address, business name, and contact details
- Merchant account and billing information
- Customer and transaction information entered into the platform
- Payment-related information used during transaction processing
- Support requests and communications with our team
- Information submitted through forms, invoices, Payment Links, or subscriptions
Automatically Collected Information
When you use CloudPay Mobile, certain information may be collected automatically, including:
- Device and browser information
- IP address and approximate location information
- Usage activity within the platform
- Transaction activity and reporting data
- Login and session activity
- Cookies and similar technologies used to improve platform functionality
How We Use Your Information
CloudPay Mobile may use collected information to:
- Provide and maintain payment services and platform functionality
- Process transactions and payment-related workflows
- Support reporting, customer management, and operational features
- Improve products, features, and platform performance
- Respond to support requests and customer inquiries
- Monitor usage, prevent fraud, and maintain platform security
- Comply with legal and regulatory obligations
Payment and Customer Information
CloudPay Mobile helps businesses manage payment workflows including mobile checkout, invoices, subscriptions, Payment Links, Virtual Terminal transactions, and customer records.
Customer payment methods and transaction information may be processed through supported payment gateway and merchant processing environments connected to CloudPay Mobile.
Businesses are responsible for ensuring they use customer information in compliance with applicable laws and regulations.
Data Sharing and Disclosure
We may share information with trusted third parties that help operate and support CloudPay Mobile services, including:
- Payment processing and gateway providers
- Cloud hosting and infrastructure providers
- Analytics and operational service providers
- Professional advisors and legal representatives
- Government or law enforcement authorities when required by law
We do not sell personal information or customer transaction data to third parties.
Data Security
CloudPay Mobile uses industry-standard administrative, technical, and operational safeguards designed to help protect payment activity and account information.
These measures may include:
- Secure account authentication
- Encrypted data transmission
- Access controls and permission management
- Transaction monitoring and operational logging
- Role-based account access within supported workflows
While we work to protect information, no system can guarantee absolute security.
Data Retention
We retain information for as long as necessary to provide services, maintain operational records, comply with legal obligations, resolve disputes, and enforce agreements.
We retain information for as long as necessary to provide services, maintain operational records, comply with legal obligations, resolve disputes, and enforce agreements.
Your Rights
Depending on your location and applicable laws, you may have rights related to your personal information, including the ability to:
- Access your personal information
- Correct inaccurate data
- Delete your data
- Object to or restrict processing
- Data portability
- Withdraw consent
Requests related to personal information may be submitted through our support channels.
International Data Transfers
CloudPay Mobile services may be operated and supported in the United States or other locations where our service providers operate.
By using the platform, you understand that information may be transferred to and processed in countries outside your local jurisdiction where data protection laws may differ.
Children's Privacy
CloudPay Mobile services are intended for business use and are not directed toward individuals under the age of 18.
We do not knowingly collect personal information from children. If you believe information has been provided by a child, please contact us so appropriate steps can be taken.
Changes to This Policy
We may update this Privacy Policy periodically to reflect operational, legal, or platform changes.
Updated versions will be posted on this page with a revised effective date where appropriate. Continued use of CloudPay Mobile services after updates constitutes acceptance of the revised policy.
Contact
If you have questions about this Privacy Policy or CloudPay Mobile privacy practices, please contact us.
Email: [email protected]